Responsible Gaming — Play Smart, Stay in Control with ceo94

Gambling is a form of entertainment. Like any form of entertainment, it can become problematic for some individuals when the balance between enjoyment and harm begins to tip. Problem gambling — sometimes called gambling disorder — is a recognised condition in which a person's gambling behaviour causes significant distress, financial harm, or damage to relationships and daily life.

The first and most important step in addressing problem gambling is recognising the warning signs. ceo94 encourages all players in Bangladesh to periodically reflect on their gambling habits. The following warning signs may indicate that gambling is becoming a problem:

• Spending more money on gambling than you originally planned or can afford to lose.
• Chasing losses — placing larger or more frequent bets in an attempt to recover money already lost.
• Gambling for longer periods than intended, or feeling unable to stop once you have started.
• Thinking about gambling frequently when not playing — planning sessions, calculating odds, or fantasising about a big win.
• Using gambling as a way to escape stress, anxiety, boredom, loneliness, or other negative emotions.
• Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
• Borrowing money, selling possessions, or taking on debt in order to fund gambling.
• Neglecting work, education, family responsibilities, or personal health because of gambling.
• Feeling restless, irritable, or anxious when you try to cut down or stop gambling.
• Making repeated unsuccessful attempts to reduce or stop gambling.

If you recognise any of these patterns in your own behaviour, it is important to take action promptly. The tools described on this page — deposit limits, time-outs, and self-exclusion — are available to you immediately. Our English support team is also available around the clock to help you access these features or to provide a referral to professional support services.

One of the most effective ways to maintain control over your gambling activity is to set a financial limit before you begin playing. ceo94 provides players with flexible deposit and spending limit tools that allow you to cap how much money you add to your account over a defined period. These limits are designed to help you stay within a budget that you are genuinely comfortable with — not one influenced by the heat of a gaming session.

Deposit limits can be configured in your ceo94 account settings. Once a limit is set, it takes effect immediately. You can choose from the following limit periods:

Self-exclusion is a longer-term, stronger measure for players who feel that they need a more serious and sustained break from gambling. When you self-exclude from ceo94, your account is suspended for a minimum period of your choosing, and ceo94 takes active steps to prevent you from re-engaging with the platform during that period.

Self-exclusion at ceo94 includes the following protective measures:

• Your account is immediately locked — no deposits, no wagers, no gameplay.
• All marketing and promotional emails, SMS messages, and push notifications are permanently stopped for the duration of your exclusion.
• Your account is flagged internally so that our support team will not offer you bonuses, promotions, or re-engagement incentives during or immediately after your exclusion period.
• Any funds remaining in your account at the time of self-exclusion will be returned to you via the payment method you most recently used on the platform.
• If you attempt to create a new account during your self-exclusion period, ceo94 will identify the duplicate and close it.

ceo94 offers the following self-exclusion durations:

ceo94 takes its duty of care to vulnerable individuals seriously. Beyond our mandatory 18+ age verification, we operate a number of additional safeguards designed to protect minors and players who may be at heightened risk of harm from gambling.

Protecting Children from Accessing ceo94

If you share a device or a computer with children or young people, we strongly recommend the following steps to prevent accidental or intentional access to ceo94 or any other gambling platform:

• Never save your ceo94 login credentials in the browser on a shared device.
• Always log out of your ceo94 account when you are not actively playing, particularly on shared or family devices.
• Use a strong, unique password for your ceo94 account that is not accessible to others in your household.
• Enable a screen lock or PIN on any mobile device used to access ceo94.
• Install parental control software or content filtering on shared devices. Recommended tools for Bangladesh include Google Family Link (Android), Apple Screen Time (iOS), and browser-level content filters available in Chrome, Firefox, and Edge.

Recognising Vulnerability in Others

If you are concerned that a friend or family member may be developing a gambling problem, the most helpful thing you can do is to have an honest, non-judgmental conversation with them about what you have observed. Avoid shaming or blaming — problem gambling is a recognised condition, not a personal failing. Encourage them to use the self-exclusion or time-out tools available on ceo94 and to seek professional support from a qualified counsellor.

If you believe a person in your care has accessed ceo94 without authorisation — or if a vulnerable adult in your household has been gambling without your knowledge — contact our English support team immediately. We will work with you to restrict access and, where appropriate, to review the account history in question.