Privacy Policy — How ceo94 Collects, Uses & Protects Your Data
At ceo94, we take your privacy seriously. This Privacy Policy explains exactly what personal information we collect from players in Bangladesh, how we use it, who we share it with, and what rights you hold over your own data.
Privacy at a Glance
Our Core Privacy Commitments to You
These six principles underpin how ceo94 handles every piece of personal information entrusted to us by players across Bangladesh.
Minimal Data Collection
ceo94 collects only the personal information that is strictly necessary for account registration, identity verification, payment processing, and responsible gaming compliance. We do not harvest data for resale or for purposes unrelated to platform operation.
SSL Encryption
All data transmitted between your device and the ceo94 platform is protected using industry-standard SSL/TLS encryption. This ensures that your login credentials, payment details, and personal information cannot be intercepted during transit.
No Unauthorised Sharing
ceo94 does not sell, rent, or trade your personal information to third-party marketers or advertisers. Data is shared only with service providers directly involved in platform operation — such as payment processors and KYC verification partners — under strict confidentiality agreements.
Cookie Transparency
We use cookies and similar tracking technologies solely to improve platform performance, maintain your login session, and analyse anonymous usage patterns. Cookies that are not essential to platform function can be managed through your browser settings at any time.
Your Right to Access
You have the right to request a copy of the personal data ceo94 holds about you, to request corrections to inaccurate data, and in certain circumstances to request deletion of your data. All such requests are handled by our English support team within a reasonable timeframe.
Defined Retention Periods
ceo94 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or anti-money-laundering obligations. Once data is no longer required, it is securely deleted or anonymised in accordance with our internal data lifecycle policy.
Section 1
Information We Collect
When you interact with ceo94 — whether by registering an account, making a deposit, placing a wager, contacting our support team, or simply browsing the platform — certain personal information is collected. The type and volume of information collected depends on the nature of your interaction. Below we describe each category of data in detail.
1.1 Registration Data
When you create a ceo94 account, we collect your full legal name, email address, mobile phone number, date of birth, and residential address. This information is required to create a uniquely identifiable account, to verify that you meet the minimum age requirement of 18 years, and to comply with our Know Your Customer (KYC) obligations before withdrawal access is granted.
1.2 Identity Verification (KYC) Documents
To satisfy our anti-money-laundering and responsible gaming obligations, ceo94 requires players to submit identity documents before processing withdrawals. These documents may include your National Identity Card (NID), a valid passport, a utility bill, or a bank statement dated within three months. Where bKash, Nagad, Rocket, or Upay is used as a payment method, we may also request confirmation of mobile financial account ownership. Document images are processed by our KYC verification partner and are stored in encrypted form.
1.3 Payment and Transaction Data
ceo94 records details of all financial transactions conducted on the platform, including deposit amounts, withdrawal amounts, payment method identifiers (such as the bKash or Nagad mobile number used, or the last four digits of a Visa or Mastercard), transaction timestamps, and transaction reference numbers. Full card numbers and mobile banking PINs are never stored by ceo94 — these are processed exclusively by the relevant payment service provider.
1.4 Gameplay and Activity Data
We collect data about your gambling activity on ceo94, including the games you play, the wager amounts you place, the outcomes of those wagers, your session durations, and any bonuses or promotions you claim. This data serves multiple purposes: it enables us to deliver a personalised platform experience, to monitor for signs of problem gambling under our responsible gaming programme, and to detect unusual activity that may indicate fraud or collusion.
1.5 Technical and Device Data
When you access ceo94, our servers automatically log certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and the time and duration of your platform sessions. This data is collected passively and is used for platform security, fraud detection, and performance optimisation — not for building individual advertising profiles.
1.6 Communications Data
If you contact our English support team via live chat, email, or any other support channel, we retain records of those communications — including the content of messages and any attachments you provide — for quality assurance and dispute resolution purposes. We may also send you service-related communications (such as transaction confirmations, security alerts, and KYC status updates) via the email address or mobile number registered to your account.
- Registration Data
- Full name, email, mobile number, date of birth, residential address. Required for account creation and age verification.
- KYC Documents
- NID, passport, utility bill, or bank statement. Payment method confirmation for bKash, Nagad, Rocket, Upay.
- Payment Data
- Transaction amounts, timestamps, and payment method identifiers. Full card numbers and PINs are never stored by ceo94.
Section 2
How We Use Your Information
ceo94 uses the personal information we collect exclusively for the following purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected without first obtaining your explicit consent.
| Purpose | Legal Basis | Data Categories Used |
|---|---|---|
| Account creation and management | Contractual necessity | Registration data, technical data |
| Identity verification (KYC) | Legal obligation | KYC documents, registration data |
| Processing deposits and withdrawals | Contractual necessity | Payment data, KYC documents |
| Fraud detection and platform security | Legitimate interest | Technical data, transaction data, gameplay data |
| Responsible gaming monitoring | Legal obligation / legitimate interest | Gameplay data, session data, account history |
| Customer support and dispute resolution | Contractual necessity / legitimate interest | Communications data, account data |
| Platform performance and analytics | Legitimate interest | Technical data (anonymised where possible) |
| Promotional communications (opt-in only) | Consent | Registration data, gameplay preferences |
| Anti-money-laundering compliance | Legal obligation | Transaction data, KYC documents, account history |
Where ceo94 relies on your consent as the legal basis for processing — specifically for optional promotional communications — you may withdraw that consent at any time by contacting our English support team or by using the unsubscribe option included in any marketing email. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.
ceo94 does not use your personal data for automated decision-making that produces legal or similarly significant effects, with one limited exception: our fraud-detection system uses automated pattern analysis to flag accounts for manual human review. Any restriction applied as a result of automated flagging is subject to human verification before it becomes a permanent action.
Section 3
Data Sharing & Third Parties
ceo94 does not sell, rent, or otherwise transfer your personal information to third parties for their own commercial purposes. However, to operate the platform effectively and to fulfil our legal obligations, we share limited categories of personal data with the following types of service providers and authorities.
3.1 Payment Service Providers
To process deposits and withdrawals, ceo94 shares transaction-relevant data — including your registered mobile number or card identifier and the transaction amount — with our payment processing partners: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These providers operate under their own privacy policies and security frameworks. ceo94 is not responsible for the data practices of payment providers once data has been transmitted to them for the purpose of executing a specific transaction.
3.2 KYC and Identity Verification Partners
Identity documents submitted for KYC verification are processed by a third-party identity verification service provider. This provider operates under a strict data processing agreement with ceo94, is prohibited from using your data for any purpose other than verification, and applies encryption and access controls equivalent to or exceeding those applied by ceo94 itself.
3.3 Technology and Infrastructure Providers
ceo94 uses third-party cloud hosting and infrastructure services to operate the platform. Servers may be located outside Bangladesh. Wherever your data is processed or stored, ceo94 requires the relevant provider to apply appropriate technical and organisational security measures consistent with industry best practice.
3.4 Game Software Providers
Where you play games powered by third-party providers — such as Pragmatic Play, Evolution Gaming, Spribe, Microgaming, NetEnt, or Ezugi — limited session data (such as a player token and wager amount) may be shared with the game engine to enable round-by-round play. These providers do not receive your full personal profile, registered email address, or payment details.
3.5 Legal and Regulatory Disclosure
ceo94 may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where we are required to do so by applicable law, by a valid court order, or where we believe in good faith that such disclosure is necessary to prevent fraud, protect the safety of a person, or protect the rights and property of ceo94. In such cases, we will disclose only the minimum data necessary to satisfy the relevant request.
- Payment Providers
- bKash, Nagad, Rocket, Upay, Visa, Mastercard — receive only transaction-specific data needed to process a payment.
- KYC Partners
- Bound by strict data processing agreements. May not use your identity documents for any purpose beyond verification.
- Game Providers
- Pragmatic Play, Evolution, Spribe and others receive a session token only — not your full personal profile or payment details.
Section 4
Cookies & Tracking Technologies
ceo94 uses cookies and similar client-side storage technologies (such as local storage and session storage) to make the platform function correctly and to improve your experience as a player. This section explains what cookies we use, why we use them, and how you can manage them.
What Is a Cookie? A cookie is a small text file placed on your device by a website when you visit it. Cookies allow the website to remember information about your visit — such as your preferred language, login session status, and selected game settings — so that you do not have to re-enter that information each time you return.
ceo94 uses the following categories of cookies:
| Cookie Category | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintains your login session, secures your account, enables the cashier to function, and prevents cross-site request forgery (CSRF) attacks. | No — essential for platform operation |
| Functional | Remembers your preferred language, display settings, and recently played games so you do not have to reconfigure them on each visit. | Yes — via browser settings |
| Analytics | Collects anonymised data about how players navigate the platform — which pages are visited most, where users drop off, and which games are most popular — to guide product improvements. | Yes — via browser settings |
| Security | Assists our fraud-detection systems by identifying unusual login locations or device-switching behaviour that may indicate account compromise. | No — essential for account security |
ceo94 does not use advertising cookies, remarketing pixels, or third-party tracking scripts that follow you across other websites. All analytics cookies collect data in anonymised or pseudonymised form and do not identify you as an individual.
Managing Cookies: You can control and manage cookies through your web browser settings. Most modern browsers allow you to view which cookies are set, delete individual cookies, block all cookies from a specific site, and block third-party cookies. Note that disabling strictly necessary or security cookies will impair the functionality of the ceo94 platform and may prevent you from logging in or using the cashier.
- How to Manage Cookies
- Access your browser's privacy or settings menu to view, delete, or block cookies. Instructions vary by browser — search "[your browser name] cookie settings" for guidance.
Section 5
Data Security & Retention
ceo94 applies a layered security architecture to protect the personal information of all registered players. Our security measures include, but are not limited to, the following:
- SSL/TLS Encryption in Transit: All data exchanged between your device and ceo94 servers is encrypted using TLS 1.2 or higher. This protects your credentials, payment information, and personal data from interception during transmission.
- Encryption at Rest: Sensitive data stored in our databases — including KYC documents, identity information, and financial records — is encrypted at rest using AES-256 or equivalent standard encryption.
- Access Controls: Access to personal data within the ceo94 organisation is strictly limited on a need-to-know basis. Staff who do not require access to player personal data in order to perform their role are prevented from accessing it. All data access by internal staff is logged and subject to periodic audit.
- Password Security: Player passwords are stored using a one-way cryptographic hashing algorithm with a unique salt per user. ceo94 cannot retrieve your plain-text password — only you know it.
- Fraud and Intrusion Monitoring: Our platform is monitored continuously for unusual activity patterns that may indicate attempted unauthorised access, account takeover, or data breach. Suspicious activity triggers an automated alert for immediate human review.
- Third-Party Security Audits: ceo94 engages independent security professionals to conduct periodic penetration testing and vulnerability assessments of our platform infrastructure.
Data Retention: ceo94 retains your personal data for as long as your account remains active and for a period of up to five years following account closure, in order to meet our anti-money-laundering and legal record-keeping obligations. After the applicable retention period has elapsed, your data is securely deleted or rendered permanently anonymous.
Transaction records are retained for a minimum of five years from the date of the transaction. KYC documents are retained for the same period. Support communications are retained for two years from the date of the last message in the relevant thread, unless they are relevant to an ongoing dispute or investigation.
If you request deletion of your account data before the applicable retention period has elapsed, ceo94 will delete all data that is not subject to a legal or regulatory retention obligation. Data subject to such an obligation will be retained only for the minimum period required and will not be used for any other purpose during that retention window.
- Encryption Standard
- TLS 1.2+ in transit. AES-256 at rest. Passwords stored as salted one-way cryptographic hashes — never recoverable in plain text.
- Retention Period
- Active account data + up to 5 years post-closure for AML compliance. Transaction records retained minimum 5 years. Support records 2 years.
Section 6
Your Privacy Rights
As a ceo94 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our English support team at [email protected] (displayed as plain text — not a clickable link). We will respond to all valid requests within a reasonable timeframe, typically within 30 days of receipt.
- Right of Access: You may request a copy of the personal data that ceo94 holds about you, including the categories of data held, the purposes for which it is processed, and the third parties with whom it has been shared. We will provide this information in a clear, readable format within 30 days of your request.
- Right to Rectification: If any personal data held by ceo94 about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay. For changes to core identity data — such as name or date of birth — we may require supporting documentary evidence before making the update.
- Right to Erasure: In certain circumstances, you may request that ceo94 delete your personal data. This right applies where the data is no longer necessary for the purpose for which it was collected, where you withdraw consent (where consent was the legal basis), or where the data has been unlawfully processed. This right is not absolute — it does not apply where retention is required by law, such as under AML record-keeping requirements.
- Right to Restrict Processing: You may request that ceo94 pause the processing of your personal data in certain situations — for example, while an accuracy dispute is being resolved, or where you have objected to processing based on legitimate interest and the outcome of that objection is pending.
- Right to Data Portability: Where ceo94 processes your data on the basis of consent or contractual necessity, and where the processing is carried out by automated means, you may request that we provide your data in a structured, commonly used, machine-readable format.
- Right to Object: You may object at any time to the processing of your personal data where that processing is carried out on the basis of ceo94's legitimate interests, including profiling based on legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
- Right to Withdraw Consent: Where you have provided consent for a specific processing activity — such as receiving promotional emails — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place prior to withdrawal.
ceo94 will not charge a fee for responding to rights requests unless the request is manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee or decline to act on the request. We will notify you in writing before taking either of those steps.
- How to Submit a Rights Request
- Contact our English support team via live chat or email [email protected] (plain text only — not a clickable link). We respond within 30 days.
Section 7
Children & Minors
ceo94 is an adult gambling platform intended exclusively for individuals who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account, access the ceo94 platform, or provide any personal information to us.
If ceo94 becomes aware that personal data has been collected from a person under the age of 18 — whether through a registration process, a support communication, or any other channel — we will take immediate steps to delete that data, close the associated account, and return any funds deposited, in accordance with our underage gambling policy set out in the Terms & Conditions.
If you are a parent or guardian and you believe that a minor in your care may have registered a ceo94 account or provided personal information to the platform, please contact our English support team immediately at [email protected] (plain text — not a clickable link). We treat all such notifications as a priority and will investigate and respond promptly.
ceo94 encourages parents and guardians to make use of internet filtering and parental control software to prevent minors from accessing online gambling platforms. A range of free and paid parental control tools are available for all major browsers and operating systems.
18+ For adults aged 18 and above only. Gambling can be addictive — please play responsibly and keep your account credentials away from minors.
- Reporting an Underage Account
- Contact [email protected] or use live chat. Underage accounts are closed immediately and all associated data is deleted upon confirmation.
Section 8
Policy Updates & Contact
ceo94 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. When material changes are made to this Policy, we will notify registered players via the email address associated with their account and will update the "Effective" date shown at the top of this page.
We encourage all players to review this Privacy Policy periodically — particularly before making a deposit or providing new personal information to the platform. Your continued use of ceo94 following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the handling of your personal data by ceo94, you may contact our English support team through the following channels:
- Live Chat: Available 24 hours a day, 7 days a week via the ceo94 platform. Live chat is the fastest channel for urgent privacy matters.
- Email: [email protected] — displayed as plain text only; not a clickable link. We aim to respond to all email privacy enquiries within one Bangladesh Standard Time (BST, UTC+6) business day.
All privacy-related complaints will be acknowledged promptly and investigated in good faith. Where a complaint cannot be resolved to your satisfaction through our internal process, you retain the right to escalate the matter to the relevant data protection authority in your jurisdiction.
This Privacy Policy was last updated in January 2026 and applies to all personal data collected by ceo94 from that date forward. Prior versions of this Policy may be requested from our support team for reference purposes.
- Privacy Contact
- Email: [email protected] (plain text only — not a clickable link). Live chat available 24/7 on the ceo94 platform.
- Effective Date
- January 2026. All data collected from this date is governed by the terms of this Privacy Policy.
Ready to Play on ceo94?
Now that you understand how we protect your data, explore everything ceo94 has to offer — from live cricket betting and slots to the Color Game and live casino tables. Your privacy is safe with us.